Shipping Policy
This policy explains how Vessil ships orders, what it costs, and what happens when something goes wrong. It applies to every order placed at tryvessil.com.
Pre-orders
Vessil is currently selling by pre-order. When you place a pre-order you pay a deposit today — the exact amount is shown at checkout before you pay — and the remaining balance is charged automatically when your order is dispatched. Nothing further is taken from you in between.
Pre-order pricing already includes your discount. There is no code to enter.
Estimated dispatch: from 8 September 2026. We will email you when your order leaves us, with tracking.
If we are unable to dispatch your pre-order within 30 days of the date you placed it, we will contact you with a revised date and you may cancel for a full refund of everything you have paid. You may also cancel a pre-order yourself at any time before it is dispatched — see our Refund Policy.
Where we ship
We currently ship within the United States only. If your delivery address is outside the US, checkout will not be able to offer you a shipping method. We hope to open further destinations later. We do not currently ship to P.O. boxes or APO/FPO addresses.
Shipping rates
- Standard shipping: free on every order, with no minimum spend
- Express shipping: $9.99
All rates are in USD and are shown at checkout before you pay.
Processing
In-stock orders are prepared within 1–2 business days, Monday to Friday, excluding public holidays. Orders placed at a weekend are prepared the following business day. Pre-orders are prepared once stock arrives, as described above.
Tracking
You will receive a confirmation email when you order and a second email with tracking when your parcel leaves us. Tracking can take up to 24 hours to show movement after you receive it — this is normal and does not mean anything is wrong.
Delivery addresses
Please check your address carefully before paying. We ship to the address given at checkout. If an order is returned to us because the address was incomplete or incorrect, we will contact you and can re-ship once the return reaches us; a further shipping charge applies. If you spot a mistake, email us immediately — we can usually correct it before dispatch.
Delays
Once a parcel is with the carrier, transit time is outside our control. Weather and carrier backlogs can both add days. If your tracking has not updated for more than 7 business days, contact us and we will open an enquiry with the carrier.
Lost parcels
If tracking shows your order as delivered but you do not have it, please check with anyone else at the address and with your neighbours first, then contact us within 7 days of the delivery scan. We will investigate with the carrier and put it right.
Damaged or incorrect items
Contact us within 48 hours of delivery with your order number and photographs of the item and its packaging. We will replace the item or refund you in full, including shipping. Please keep the original packaging until the matter is resolved.
Contact
Email info@tryvessil.com with your order number and we will help.